What are people saying about the Leeds Care Record?
Dr Arnold
GP, Windsor House
Leeds Care Record has been revolutionary for GPs. We are better informed in general, and we can inform patients of other settings appointments and treatment plans. This saves time and probably avoids duplicate appointments being booked. As the information on Leeds Care Record becomes richer, which I hope to see, the benefits will increase further as joint working will continue to improve.
Dr Rebecca Skipp
GP, Gibson Lane
Using Leeds Care Record to view hospital information has provided significant time savings. In particular, the ability to view hospital consultants’ letters during a patient consultation, has meant we can timely inform the patient of the outcome and treatment plan. This prevents the need for us contacting the hospital and avoids the patient needing to return for a further GP appointment. It also allows us to better prepare for consultations.
Dr Eastman
GP, Foundry Lane
Leeds patients are at an advantage as a result of the Leeds Care Record being available to organisations involved in their care. A patient’s journey can be safer, since the GP has more clinical information available from various health and care settings. By following a patient’s journey through the hospital, for example, we are able to stay informed of their treatment. We are also able to better inform patients by viewing clinic letters and test results when appropriate to do so to help manage their care better.
Lisa Durno
Assistant Practice Manager, Whitehall Surgery
The Leeds Care Record has been very useful for us. A key area is to check patients requiring blood tests from the surgery against the Leeds Care Record. This identifies tests already completed, resulting in avoiding duplication of tests. Additionally, our working environment has improved as far less time is spent trying to gather information for other organisations via phone calls.
Dr Nick Venters
Consultant Psychiatrist & Chief Clinical Information Officer
The Leeds Care Record plays an integral part in our work and has made a huge difference to the way that we work particularly during assessments and ward rounds. The availability of other organisations data has really changed the interaction between Mental Health and other services in a positive way. It has removed isolation often felt by Mental Health practitioners and has removed a lot of the barrier that existed between specialisms.
Dr Yen Andersen
GP Partner, Oakwood Lane Medical Practice
Leeds Care Record brilliantly opens up an effective communication path at the simple touch of a button.
As a busy GP, I no longer need to rely on a busy GP receptionist, a hospital secretary or a ward clerk to answer the phone, and to then tell my story and what information I am searching for. It is great to get the information straightaway.
Dr Adrian Rees
GP Partner, Aire Valley Surgery
I have found Leeds Care Record an invaluable aid to my clinical practice. It gives me a window into the hospital. I can see when my patients have appointments, which of my patients are in hospital and allows me to view letters and results that may have not yet arrived at the practice.
Deborah Greyshon
Medical Secretary, Whitehall Surgery
As a medical secretary I use the Leeds Care Record to quickly find information for the GPs about their patients. For example, appointments, letters and results. This enables the GPs to remain informed and minimises the administrative work previously required in contacting hospital departments.
Dr Jason Broch
GP, Oakwood
As a GP it is helpful to see up to date and complete health records from all organisations that are dealing with patients in our care. The flow of information has allowed GPs to work in a different way – we have a more integrated view of the patient. For example, I was able to see that one of my patients was in hospital with a fractured hip – this information allowed me to ensure appropriate care was put in place for their partner, for whom they were an unofficial carer.
Dannie Hembra
Nurse Specialist Advisor, Leets Teaching Hospital
The Leeds Care Record allows us to view patient information from other settings, such as Community and Social Care. This provides information that helps us make decisions on the appropriateness and timing of hospital discharge. The discharge process is now safer and more timely. Additionally, referrals are more accurate as any existing referrals can be seen.
Sam Williams
Respiratory Nurse, Leeds Teaching Hospital
Leeds Care Record is an essential tool. Having access to information saves nurses time during the admission and assessment process – it also avoids duplication as a lot of information may already be available. We have significantly reduced paper and can capture information at the patient’s bedside. The information we record on the patient is of great use to the other healthcare organisations, outside of the hospital.
Emily Slavin
Sister Urology Ward
As a nurse I save a lot of time by using Leeds Care Record as the patient history is available. Previously I would need to go to multiple sources, print and fax information to get a rounded view of the patient. This also reduces patient frustration at being asked the same question multiple times. Leeds Care Record gives us additional information we might not previously have been able to obtain – e.g. community, GP and social services.
Rayne Horsfall
Team leader, In Patient Pain Management, Leeds Teaching Hospital
Leeds Care Record is our main source of information. As well as providing better patient care, we use the record to future plan and manage our overall workload. We also use the information to decide on the most appropriate treatment plan. The information is now secure and more accurate than the previous excel spreadsheet systems that we relied upon.
Dafydd Hammond-Jones
Emergency Department Consultant, Leeds Teaching Hospital
Leeds Care Record gives us comprehensive information on a patients history. This is invaluable in the diagnosis and treatment of patients, especially where they are not able to give information, or more detailed history is needed. This is an essential tool for the Urgent Care environment.
Julie Groves
Emergency Department Sister, Leeds Teaching Hospital
Accessing the Leeds Care Record in ED allows staff to see what other services are involved in a patients care and to check what's going on elsewhere for the patient, giving us a much bigger picture of a patient than the brief snapshot that is in a patients ED attendance notes. It also allows us to clarify important information such as patient’s allergy status. As more tabs for more services are added this will continue to give us greater information on our patient as a whole.
Dr Chris Mills
GP, Rawdon Surgery
Leeds Care Record is an essential tool for me as a GP. Having information such as clinic appointments and test results, improves the patient consultation process – it avoids the need for us to contact other organisations and avoids further patient appointments. The ability to view information from multi-disciplinary teams gives us a more rounded view of the patient’s diagnosis and treatment plan. It's a win win situation, the Leeds Care Record helps make care more co-ordinated for the person I'm looking after and my day a bit more efficient.
Julie Leaper
Clinical Dietetic Manager, Leeds Teaching Hospital
Leeds Care Record has been invaluable when carrying out investigations. Previously what could have taken weeks can now be done in hours, as the information is readily available.
Adam Hurlow
Oncology Consultant, Leeds Teaching Hospitals
Having access to all the patient information helps to facilitates the conversation with the patient.
Dr Mike Stockton
Chief Medical Officer and Consultant in Palliative Medicine, St Gemma's Hospice
We now have access to hospital data, digital images and electronic prescribing info.
We can upload discharge summaries and there’s more to come.
Dr Tinker
Consultant, Wheatfield Hospice
As a consultant it is useful to see what medication has already been tried by the hospital and what the current treatment plan is. This helps me to make an informed decision on how best to support a patient.
Valerie Shaw
Head of Community Services, St Gemma’s Hospice
I use the Leeds Care Record on a daily basis. We use the Leeds Care Record to triage all referrals. We gather information on the patient’s future hospital appointments, treatments and medical history. Decision making for patients that may be using our service is complex and we need all the relevant information to assist with that decision making.
Louise Idle
Hospital social worker Team Leader
When carrying out an investigation, it is good to have detailed patient information. I had one safeguarding case where I was able to see on Leeds Care Record that the information about which ward had been involved was wrong. So, I was able to update the information. Without this the wrong ward could have been blamed.
Tim Denman
Emergency Medicine Pharmacist, Leeds Teaching Hospital
The use of the Leeds Care Record has enabled us to transform our processes. This has eliminated so much administration in contacting organisations such as GPs for information. Our medicines reconciliation process is now more accurate and more timely, and releases time for us to help patients get the most from their medicines.
Vicky Johnson
Musculoskeletal Team, Leeds Community Healthcare
I can make a quick triage decision on receiving a referral from a practice, the Leeds Care Record helps me to do this as often there is not enough detail on the referral. For example; the GP may think the patient needs to see a surgeon, but we can see on the Leeds Care Record that the patient was previously deemed not suitable for an operation – therefore they should not see a surgeon again.
Caroline Grice-Ellis
Clinical Lead Cardiac Service Long Term Conditions, Community
The Leeds Cardiac service uses remote 4G laptops which enables us to carry out our patient assessments with full access to the patient's medical record held on SystmOne (for SystmOne practices) and partial access using the GP tab to the medical record for EMIS patients whilst in the patient's home or a clinic. We can also access the Leeds Care Record which is a huge advantage to patient care in terms of efficiency of care, safety of decisions and avoidance of duplication of care.
Tracey Ward
Hospital Social Worker
The Leeds Care Record is essential when we are preparing the background information on a patient, including capacity and medical history, so that we can do a best interest assessment for that patient.
Sonia Firth
Hospital Social Worker
Leeds Care Record is much better than paper notes. I can see that a consultant has done a review before I visit the ward. Before Leeds Care Record, I would have to visit the ward to find out what was happening and if nothing was happening, you would have a wasted journey.
Leeds General Infimary
Hospital social worker
If a hospital consultant has had a conversation with the patient’s family regarding end of life arrangements, the social worker can see this information in the patient’s notes and is able to fast-track the package of care.
Merissa Dunn
Morley Neighbourhood team
A new client told me that they had a whole list of medical problems, when I reviewed the records in the Leeds Care Record there was nothing recorded on the GP tab, so I contacted GP to verify this lack of information. Without access to Leeds Care Record and this information I may have given the client a large package. It turned out that the client was trying to support a benefit claim.
Tahier Nanyunja
Social worker Seacroft Neighbourhood team
The Leeds Care Record enables me to do my job more effectively than before I had access. I am able to clarify information that individuals provide during an assessment or review, this is useful as sometimes it can be difficult for people to recall their medical conditions. When customers explain what they struggle with usually having a list of their medical problems help to reaffirm why they struggle with meeting some of their needs and why they need help. This also helps in the planning of the care that they need. Sometimes people with dementia are unable to recall their medical background or what they have been visiting the GP with but this information is on LCR and the system informs when they were diagnosed.
Rakesh Mistry
Pharmacy Assistant Newham centre
We are able to review current and previous medicines prescribed. This type of information enables us to gain an accurate picture of the patient’s history and needs. As well as this, we can gather information on physical conditions to better manage the overall patient care.
For example, a new admission showed an abnormal ECG result. We reviewed information on Leeds Care Record and was able to compare our result with one done at the Teaching Hospital earlier in the year. This enabled us to diagnose quickly that during that period the patient had suffered a heart attack. This is a real example of joined up care and the ability to treat a patient, regardless of the discipline, through having good consolidated information.
Sonia Roy
Consultant Psychiatrist
Before every out-patient appointment I can easily look on the Leeds Care Record to establish what medication the patient has prescribed by the GP, when it was last issued and any recent encounters with the GP. I will also look at hospital tab to check any hospital medication, this is especially useful for patient with complex health needs. If patient is admitted to hospital, I also can see which ward to contact to proactively share with the ward consultant.
Mark Hollingworth
Care Coordinator, Aspire
An example of a patient who was having side effects with their medication, usually there would be a delay in the patient getting a GP appointment but because of Leeds Care Record and the GP tab, the care coordinator could phone the practice on the patients behalf and arrange an appointment quickly for the patient. Without this action there could have been an effect of an A&E admittance, if the patient was unable to get a GP appointment.
Leeds General Infimary
Hospital social worker
If a hospital consultant has had a conversation with the patient’s family regarding end of life arrangements, the social worker can see this information in the patient’s notes and is able to fast-track the package of care.